Thank you for choosing Bobu Africa as your trusted travel partner. We are dedicated to providing you with exceptional travel experiences and ensuring your journey is smooth and enjoyable. Before making a booking with us, you must ensure that you have carefully read and understood the following terms and conditions that govern our services. We are at your disposal to answer any questions you may have. 

The terms and conditions of Bobu Africa prevail in all situations unless otherwise specified.

TERMS OF BOOKING

1. Rights and Obligations of the client

1. The client shall consciously abide and respect the tourist destination rules, cultural traditions and religious taboos, conservation of resources, protection of the ecological environment with The Tour operator to complete the agreed travel itinerary. 
2. The client has the right to know the true nature of the tourism products and services purchased by the client and has the right to demand The Tour operator to provide the products and services as agreed upon, and to refuse The Tour operator’s acts of designating specific shopping places and arranging other paid tourism activities without consensus through consultation. 
3. The client has the right to refuse The Tour operator’s transfer to a group without prior consultation. 
4. During the tour, the client shall take good care of his / her/their belongings. 
5. During the period of self-arranged activities, the client shall conduct activities within the scope of his/her/their ability to control risks, (select activities that he/she/they can control risks) and be responsible for his/her/their own safety. 
6. If any dispute occurs during the trip, The client shall settle the dispute with The Tour operator through equal consultation and shall not damage the legitimate rights and interests of The Tour operator. The client shall not delay the trip or leave the group by refusing to get on or off the plane, car, ship, cruise, otherwise the client shall be liable for compensation for the expanded losses. 
7. When signing the contract or filling in various documents, the client shall use a valid ID/passport card and be responsible for the authenticity and validity of the information filled in. If a person with limited capacity for civil conduct travels alone, the written consent of the guardian must be obtained.
8. When The client purchases tourism products and accepts tourism services, it shall truthfully inform the personal health information related to tourism activities. Participate in tourism activities suitable for their own conditions, comply with the safety warning requirements in tourism activities, and cooperate with the relevant departments, institutions, or The Tour operator to take safety precautions and emergency measures. 
9. The entry and exit documents submitted by the client to The Tour operator shall comply with relevant regulations. The client shall not illegally stay in the destination country.
10. If The client is unable to make the trip, he/she/they may ask a third party who meets the conditions to participate in the trip to perform the contract on behalf of the client and consult with The Tour operator in advance and the necessary documentations will be required by the third party to replace the clients. Any increase or decrease in expenses due to the performance of the contract shall be settled by the client or Third party on a factual basis. 

The client shall pay the local travel service fees as stipulated by the tour operator in article 3 and 7 of the contract to ensure The Tour operator’s effective reservation of resources such as hotels and special activities. 

2. Rights and Obligations of The Tour operator

1. The Tour operator shall not organize tourism activities at unreasonably low prices to deceive the client and obtain kickbacks and other illegitimate interests by arranging shopping or other paid tourism activities. 
2. After receiving the service fee from the client, The Tour operator shall complete the booking of hotel, car, and other services in time according to the agreed itinerary. If The client has additional service requirements and information, The client shall provide The Tour operator with detailed contract appendices. 
3. The Tour operator shall truthfully inform the client of the relevant tourism service items and standards in the form of briefing before the departure of the tour and remind the client to abide & respect each destination rules & regulations, cultural traditions, and religious taboos of the tourist destination. During the conclusion and performance of the contract, The Tour operator shall make a true explanation and clear warning of the situation that may endanger the personal and property safety of the client during the tour and respond appropriately to prevent the occurrence of hazards. 
4. The Tour operator shall meticulously keep all kinds of documents submitted by the client and keep confidential the information of the client according to law. 
5. Any adjustments to the total contract price due to policy changes in air, ship, rail & road transport, tickets, taxes, overnight fees, or related costs shall be settled between the parties based on actual circumstances. 
6. Under any of the following circumstances, The Tour operator may terminate the Contract, if the client is.
7.  Suffering from infectious diseases and other diseases, which may endanger the health and safety of other the client. 
8.  Carrying items that endanger public safety and refusing to hand them over to the relevant departments for handling. 
9.  Engaging in activities that violate the law or violate social morality. 
10.  Engaging in activities that seriously affect the rights and interests of other the client, and not listening to dissuasion and cannot be stopped. 
11.  Other circumstances stipulated by law. 

If the contract is rescinded due to the above circumstances, The Tour operator shall return the balance to the client after deducting the necessary expenses in accordance with cancellation policy of this contract in Article 7. The client shall be liable for compensation if any loss is caused to The Tour operator. 

3. Changes to the contract

1. Once the ground service contract is confirmed, the agreed terms shall not be arbitrarily changed. In case of force majeure or other reasons before the group really needs to change, after consultation, the contents of the change shall be signed and sealed by both parties. In case of emergency, both parties can negotiate by phone, email, WeChat, SMS, and other communication means, but both parties should sign and seal within 3 days after the emergency disappears. 
2. With the consent of The Tour operator, the client may assign its rights and obligations under the Contract to a third party who meets the conditions for travel. However, the client shall pay to The Tour operator the increased costs and losses caused by the client to The Tour operator. The Tour operator shall refund to the client the expenses that reduced. 
3. If the change is caused by The Tour operator, the increased cost shall be borne by The Tour operator, and the reduced cost shall be returned to the client. 
4. If The client causes the itinerary (increase or decrease the number of days, route activities change, hotel change, personnel increase, and replacement) change the corresponding operating costs shall be borne by the client, and The Tour operator will charge the client contract change service fee of $200 / time.

4. Liability for breach of contract

1. If the client fails to pay the reception expenses in full and on time as agreed in the contract, The Tour operator shall have the right to stop the service to the client and require the client to pay the actual losses caused by arrears of the fees.
2. if The Tour operator is unable to perform or even caused economic losses because of the following circumstances, The client shall be liable to The Tour operator for breach of contract according to the actual losses: 
3. Error in customer information, error in flight information, failure to inform customer’s history of illness, unclear standards for reception requirements, unclear service requirements, failure to purchase international exit insurance, etc. 
4. Failure to provide The Tour operator with the necessary information and assistance to complete the reception service.
5. Both The client and The Tour operator, or either party, do not take active remedial measures to prevent the expansion of the loss and shall be liable for the expanded loss within the scope of their respective responsibilities.
6. if The Tour operator changes the client’s itinerary and causes losses to the client without the consent of the client for unilateral reasons (non-force majeure), The client shall have the right to claim compensation for the corresponding economic losses.
7. if The Tour operator is unable to perform due to suspension or cancellation of its license, the tour operator may either go into contract with another tour company to perform the same contract to the client or upon discussions with the clients and no solution found the tour operator will make a full refund to the client.

5. Force majeure and accidents

1. Force majeure refers to objective circumstances that cannot be foreseen, avoided, and overcome, including, but not limited to, natural and social causes, such as COVID-19 ‘s epidemic situation, natural disasters, wars, terrorist activities, disturbances, disturbances, strikes, public health emergencies, government acts, hacking attacks and technical control of the telecommunications sector.
2. An accident refers to an event caused by accidental factors other than the intention or negligence of the party concerned, including, but not limited to, traffic jams caused by major con activities, late train, flights, and temporary closure of scenic spots.
3. If both parties are unable to perform or continue to perform the contract because of force majeure or accident, both parties may terminate the contract. After the termination of the contract, The Tour operator shall refund the expenses not actually incurred and shall no longer bear any other liability after assuming the corresponding assistance obligations in accordance with the relevant legal provisions. If both parties agree to change the contract, the increased costs shall be borne by the client and the reduced expenses shall be returned to the client.

If one party is unable to fulfil the contract due to force majeure and other reasons which cannot be attributed to either party to the contract, it shall promptly notify the other client to provide proof within a reasonable time limit. Both parties shall take reasonable and appropriate measures to prevent the expansion of the loss, and if one party fails to fulfil the relevant obligations, the other party shall be liable for compensation.

6. Third-party liability

1. The Tour operator shall not be liable for damages to the client’s personal and property rights because of non-attributable infringement by the entry and exit Administration, consulates, airlines, insurance companies and other third parties, including, but not limited to, flight delays or cancellations, passport extension, visa refusal or failure to issue visas on time, non-entry, and exit, etc. However, if The Tour operator fails to perform its obligation of assistance, The Tour operator shall be liable for compensation for the loss of personal and property rights and interests of the client because of its failure to perform its obligation to assist.

Special Tips

1. Hotel stay: The actual check-in and departure time is subject to the hotel you are staying in. If the client/s check in early or delay leaving the hotel, they will be charged a certain fee as appropriate.
2. Due to unpredictable factors such as traffic conditions, wild animal habits, etc., the above time schedule is for reference only. Time may be adjusted by reducing the time spent at scenic spots to arrive at the hotel and airport on time, guests can adjust the order of the day’s scenic spots after consultation with the guide or driver. 
3. The road conditions in some parks in Kenya and Tanzania are poor, and tire blowouts or other minor vehicle failures may occur. We are equipped with two spare tires and simple vehicle repair equipment. If this happens, please understand, and wait patiently for the driver to repair the vehicle, thank you.
4. Please take care of your own personal expenses such as laundry, haircut, telephone, fax, pay TV, drinks, tobacco, and alcohol in the hotel.
5. Tips for hotel porters are 1 USD. Tips for restaurant service staff depend on the service and are between 1-5 USD. Try to give local currency. Tips for caddies are recommended to be 1,000 Kenya shillings or more.
6. The tip for the driver and guide is recommended to be US$10-15 per person per day, and the driver of the Luxury Hotel is recommended to be US$20. It can be given in one lump sum after the end.
7. You are not allowed to get off the road, get off the car, stand/sit on the roof of the car, pick up wild animal bones, smoke in the car or in places where smoking is not allowed, and you cannot be earlier or later than the park opening/closing time of the park, a general fine of $100 per person is imposed for each regulations broken.
8. To ensure the successful reservation of the product, The client shall pay in time. If The client fails to pay the relevant expenses in a timely manner as required, the price, content or standard of the holiday products will change.
9. The client shall ensure that he/she does not belong to the persons whose departure is restricted by the host government.
10. The client is advised to get a Trip cancellation insurance that can reimburse you for nonrefundable travel expenses if you cancel your trip for a reason listed in the insurance policy.
11. The documents and related materials provided by the client to Bobu Africa, as well as the means of communication and the address of distribution, must be true and valid.
12. During the period of tourism and vacation, the client shall respect the local religious beliefs, national habits, and customs, and consciously protect the local natural environment.
13. Please note that the arrival time and departure time mentioned in the ground service contract are the local time of the host country or region, and please note the time difference between the destination country and the domestic country.
14. The Client shall ensure that their physical conditions are suitable for going on holiday. If The Client participates in high altitude tourism or risk tourism (including, but not limited to: swimming, snorkeling, surfing, rafting and other high-risk activities such as horse riding, rock climbing, mountaineering) or suffering from illness unsuitable for travel, (including, but not limited to: malignant tumors, cardiovascular diseases, hypertension, respiratory diseases, seizures, pregnancy, mental illness, physical disability, diabetes, infectious diseases, etc.), Chronic diseases and health impairment). After going to the medical institution for medical examination, it is necessary to ensure that their own physical conditions can complete the travel activity and provide The Tour operator with a copy of the medical examination report which shows they are suitable for travel. The Client shall ensure that the health condition provided is true, and if they conceal, the client shall bear the full responsibility.
15. The ground service contract has listed the terms and conditions that have or may have a meaningful relationship with the client’s rights and interests, please read it carefully. Once confirmed by the client, it shall be deemed that the client has fully read, understood, and accepted the whole contents of this contract before actually using this service.

Dispute Resolution

Disputes during the performance of this contract shall be settled through consultation between the two parties; they may also apply for mediation from the relevant departments or institutions such as the tourism quality supervision and law enforcement agencies, consumer associations, relevant mediation organizations and so on in the place where the contract is signed. If consultation or mediation is not possible, it shall be settled in the following second way:

1. Submission to the Arbitration Commission for arbitration
2. Bring the parties before a court of law in accordance with the Kenya’s law.

Cancellation Fees

• Cancellations made above or equal to 91 days before departure date – $300 per person will be charged. If one client of a double/twin room cancels, the remaining client will be charged a single room supplement. Furthermore, if a group member withdraws, the transportation expenses (Tour Vehicles Expense) will be reallocated among the remaining members of the group.
• Cancellations made 46-90 days before departure date – 50% of the tour cost will be forfeited, Furthermore, if a group member withdraws, the transportation expenses (Tour Vehicles Expense) will be reallocated among the remaining members of the group.
• Cancellations made 45-15 days before departure date – 80% of the tour cost will be forfeited
• Cancellations made 14 – departure date – 100% of the tour cost will be forfeited
• The clients unable to attend a booked tour are encouraged to find a replacement for the client. If a replacement for the client is found and completes the tour, the original client will be eligible for a full refund except personalized fees such as Visa fee & $200 Replacement service fee.

Park Fee

Park fees for various destinations have been calculated as show in article 3, the “included.”

Any changes in park fees regulations will be promptly communicated to the client. In the case of increased fees before or after payment of the balance, the client will be notified of the additional amount due and must settle the extra cost accordingly. Conversely, if the fees decrease before or after payment of the balance before park fee is purchased, the tour operator will refund the difference to the client.